Refund Policy

Effective: October 25, 2026

This is the credit refund policy of everyais, operated by BROZ Corp. It is part of Section 7 of our Terms of Service. Refunds depend on the currency you paid in.

Payments in KRW (residents of South Korea, Hecto Financial)

Under the Korean Act on Consumer Protection in Electronic Commerce, you may withdraw a credit purchase for unused credits within 7 days of purchase.

• Unused credits: full refund within 7 days of purchase
• Partly used credits: refund of the unused balance within 7 days of purchase
• How to request: email portal@everyais.com
• Processing time: within 3 business days of the request

Payments in USD (overseas, Paddle)

• Credits paid for in US dollars cannot be refunded after payment.
• The only exception: if a clear criminal incident occurred as a result of the customer's negligence and the customer can provide related information in the form of official documents issued by a government authority, we refund the payment minus the payment processing fees and the cost of any credits already used.
• Refunds are issued by Paddle, the merchant of record for overseas payments, to the original payment method. Send requests to portal@everyais.com.
• This policy does not limit any refund right that mandatory consumer protection law gives you.

Limits

• Promotional or free credits are non-refundable and expire 90 days after issuance.
• Purchased credits expire 365 days after purchase.
• If your account is terminated for a reason attributable to you, the remaining credits are not refunded.